.list-panel{display:flex;flex-direction:column;height:100%;min-height:0;min-width:0;box-sizing:border-box;background:var(--surface-2);border:1px solid var(--border);border-radius:12px;box-shadow:0 1px 3px var(--shadow-low)}.list-panel-head{flex:none;display:flex;flex-direction:column;padding:.8rem 1rem;border-bottom:1px solid var(--border)}.list-panel-title-row{display:flex;align-items:center;justify-content:space-between;gap:10px;min-width:0}.list-panel-scroll{flex:1 1 0%;min-height:0;overflow-y:auto}.list-panel-empty{width:100%;box-sizing:border-box;padding:32px 24px}.list-item{position:relative;display:flex;flex-direction:column;gap:8px;width:100%;text-align:left;font:inherit;color:inherit;border:none;border-bottom:1px solid var(--border);background:transparent;padding:1rem;cursor:pointer;transition:background .15s var(--ease);box-sizing:border-box}.list-item:hover{background:var(--surface-3)}.list-item[data-active=true]{background:var(--surface);box-shadow:0 1px 3px var(--shadow-low)}.list-item[data-needs-human=true]:after{content:"";position:absolute;bottom:0;right:0;width:0;height:0;border-style:solid;border-width:0 0 20px 20px;border-color:transparent transparent var(--brand-wine) transparent;pointer-events:none}.list-item-line{display:flex;align-items:flex-end;justify-content:space-between;gap:8px;min-width:0}.list-item-title{flex:1;min-width:0;display:flex;align-items:center;gap:8px;font-weight:500;color:var(--ink);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.list-item[data-unread=true] .list-item-title{font-weight:700}.list-item-time{flex-shrink:0;font-size:var(--text-xs);color:var(--muted);transition:opacity .15s var(--ease)}.list-item-preview{flex:1;min-width:0;display:-webkit-box;font-size:var(--text-xs);line-height:1.35;height:2.7em;box-sizing:border-box;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:normal;-webkit-box-orient:vertical;line-clamp:2;-webkit-line-clamp:2}.list-item[data-unread=true] .list-item-preview{color:var(--ink)}.list-item-preview[data-live=true]{color:var(--brand-wine);font-style:italic}.list-item-meta{display:flex;align-items:center;gap:6px;flex-shrink:0}.list-country-flag,.thread-country-flag{flex:none;display:inline-flex;align-items:center;justify-content:center;width:16px;height:12px;line-height:1}.list-country-flag img,.thread-country-flag img{display:block;width:16px;height:12px;object-fit:cover;border-radius:1px}.list-country-flag-fallback,.thread-country-flag-fallback{font-size:var(--text-xs)}.customer-profile-country{display:inline-flex;align-items:center;gap:4px}.list-avatar-stack{position:relative;z-index:1;display:inline-flex;flex-direction:row-reverse;align-items:center;padding-inline-start:5px}.list-avatar{display:grid;width:22px;height:22px;flex:none;place-items:center;border-radius:50%;background:var(--surface-2);color:var(--ink);font-size:10px;line-height:1;box-sizing:border-box;margin-inline-start:-3px}.list-avatar--ai{background:var(--brand-wine);border-color:var(--surface);color:var(--on-accent)}.list-avatar--admin{background:var(--brand-gold-bg);color:var(--ink)}.ticket-item-header{display:flex;align-items:flex-start;gap:10px;min-width:0;width:100%}.ticket-category-icon{flex:none;display:inline-flex;align-items:center;justify-content:center;width:28px;height:28px;border-radius:8px;margin-top:4px;box-sizing:border-box}.ticket-category-icon s-icon,.ticket-category-icon svg{display:flex;align-items:center;justify-content:center}.ticket-category-icon--order_issue{background:#02c7992e}.ticket-category-icon--product_issue{background:#cf33ea2e}.ticket-category-icon--operation_issue{background:#ea5d112e}.ticket-category-icon--customer_account_issue{background:#1150ad2e}.ticket-category-icon--general_inquiry{background:#8b8b8b2e}.ticket-item-title{display:flex;flex-direction:column;min-width:0;flex:1}.ticket-number{font-size:11px}.ticket-customer{display:flex;align-items:center;gap:6px;min-width:0;overflow:hidden;color:var(--muted);font-size:12px;padding-left:6px}.ticket-customer-name{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-badges{display:flex;align-items:center;justify-content:space-between;gap:8px;height:24px}.ticket-badges .ticket-priority-rating{height:20px;padding:0}.ticket-badge-right{display:inline-flex;align-items:center;gap:8px;min-width:0}.details-aside{display:flex;flex-direction:column;height:100%;min-height:0;min-width:0;overflow:hidden}.aside-scroll{display:flex;flex-direction:column;gap:1rem;flex:1 1 0%;min-height:0;max-height:100%;padding-right:6px;overflow-y:auto;box-sizing:border-box}.aside-card{background:var(--surface-2);padding:16px;border:1px solid var(--border);border-radius:12px;box-shadow:0 1px 3px var(--shadow-low)}.aside-card-head{display:flex;align-items:center;justify-content:space-between;gap:12px;padding-bottom:12px;margin-bottom:12px;border-bottom:1px solid var(--border)}.aside-card-title{display:inline-flex;align-items:center;gap:8px}.aside-field-label{flex-shrink:0;color:var(--muted);white-space:nowrap}.aside-field-value{display:flex;align-items:center;justify-content:flex-end;min-width:0;flex:1;text-align:right;overflow:hidden}.aside-field-value s-link{display:inline-block;min-width:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;text-align:right}.aside-field-value s-stack{min-width:0;max-width:100%;justify-content:flex-end;overflow:hidden}.aside-value{display:inline-block;min-width:0;max-width:100%;color:var(--ink);text-align:right;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.aside-value--strong{font-weight:600}.aside-fields{display:flex;flex-direction:column;gap:12px}.aside-field-row{display:flex;align-items:center;justify-content:space-between;gap:12px;width:100%;flex-wrap:nowrap}.aside-field-row strong{color:var(--ink);font-size:12px;font-weight:600}.aside-form{display:flex;flex-direction:column;gap:8px}.aside-help{margin:4px 0 0;color:var(--muted);font-size:11px;line-height:1.5}.status-timeline{display:flex;flex-direction:column}.status-timeline-item{margin-left:16px;position:relative;display:flex;align-items:center;gap:10px;width:100%;min-height:30px;padding:4px 0;background:transparent;border:none;color:var(--muted);font:inherit;text-align:left;cursor:pointer}.status-timeline-item:not(:last-child):after{content:"";position:absolute;top:24px;left:6px;width:1px;height:16px;background:var(--border-strong)}.status-timeline-item:hover:not(:disabled){color:var(--ink)}.status-timeline-item:focus-visible{outline:2px solid var(--ink);outline-offset:2px;border-radius:4px}.status-timeline-item:disabled{color:var(--ink);cursor:default}.status-timeline-marker{width:12px;height:12px;flex:none;box-sizing:border-box;border:1px solid var(--border-strong);border-radius:50%;background:var(--surface)}.status-timeline-item[data-current=true] .status-timeline-marker{border:4px solid var(--ink)}.status-card-action{margin-top:14px}.section-dropdown-container{position:relative;width:100%;margin:8px 0}.section-dropdown-trigger{width:100%;min-height:36px;padding:8px 12px;background:var(--surface-3);border:none;border-radius:8px;display:flex;align-items:center;justify-content:space-between;gap:8px;cursor:pointer;color:var(--ink);font:inherit;font-weight:500;transition:border-color .15s var(--ease),box-shadow .15s var(--ease)}.section-dropdown-trigger:hover,.section-dropdown-trigger.is-open{border-color:var(--border-strong)}.section-dropdown-trigger:focus-visible{outline:2px solid var(--ink);outline-offset:2px}.section-dropdown-trigger-label{display:flex;align-items:center;justify-content:space-between;flex:1;gap:8px}.section-dropdown-chevron{flex:none;color:var(--muted);transition:transform .15s var(--ease)}.section-dropdown-trigger.is-open .section-dropdown-chevron{transform:rotate(180deg)}.section-dropdown-menu{position:absolute;top:calc(100% + 4px);left:0;right:0;z-index:100;background:var(--surface);border:1px solid var(--border);border-radius:8px;box-shadow:0 4px 16px var(--shadow-medium);padding:8px;display:flex;flex-direction:column;gap:4px;max-height:240px;overflow-y:auto}.section-dropdown-item{width:100%;min-height:32px;padding:0 8px;background:transparent;border:none;border-radius:6px;cursor:pointer;color:var(--ink);font:inherit;text-align:left;display:flex;align-items:center;transition:background .12s var(--ease)}.section-dropdown-item:hover{background:var(--surface-2)}.section-dropdown-item.is-selected{background:var(--surface-3);font-weight:500}.section-dropdown-item-text{display:flex;align-items:center;justify-content:space-between;width:100%;gap:8px}.ctx-usage{display:flex;align-items:center;gap:8px;min-width:0}.ctx-usage-bar{flex:1;min-width:60px;height:6px;border-radius:3px;background:var(--border);overflow:hidden}.ctx-usage-fill{height:100%;border-radius:3px;background:var(--brand-wine)}.ctx-usage-fill.is-warning{background:var(--status-warning-fg)}.ctx-usage-fill.is-critical{background:var(--status-critical-fg)}.customer-profile{display:flex;align-items:center;gap:12px}.customer-profile-info{display:flex;flex-direction:column;gap:3px;min-width:0}.customer-profile-info strong{color:var(--ink);font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.customer-profile-info span{color:var(--muted);font-size:11px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-followers-block{display:flex;flex-direction:column;gap:8px}.ticket-followers-label-group{display:inline-flex;align-items:center;gap:6px}.ticket-followers-block s-button{font-size:11px;font-weight:600}.ticket-followers-sublist{display:flex;align-items:center;gap:6px;flex-wrap:wrap}.ticket-follower-chip{display:inline-flex;align-items:center;gap:4px;background:var(--surface-3);border:1px solid var(--border);border-radius:12px;padding:2px 8px;font-size:11px;font-weight:500;color:var(--ink);line-height:1.2}.ticket-follower-remove{display:inline-flex;align-items:center;justify-content:center;border:none;background:transparent;padding:0;margin:0;cursor:pointer;color:var(--muted);font-size:13px;line-height:1;transition:color .15s var(--ease)}.ticket-follower-remove:hover{color:var(--ink)}.aside-card s-button[commandfor*=ticket-owner-menu]{background:var(--surface-3);border:1px solid var(--border);border-radius:6px;font-size:12px;font-weight:500}.mobile-aside-header{display:none;position:relative;min-height:40px}.mobile-aside-back{position:absolute;top:0;right:0;display:inline-flex;width:40px;height:40px;align-items:center;justify-content:center;padding:0;border:0;border-radius:50%;background:transparent;color:var(--muted);cursor:pointer}.mobile-aside-back:hover{background:var(--surface-3);color:var(--ink)}@media(max-width:1100px){.details-aside{display:none}.details-aside.is-mobile-open{display:block;position:fixed;top:0;right:0;bottom:0;z-index:100;width:min(360px,100%);background:var(--surface);box-shadow:-12px 0 28px var(--shadow-low);padding:16px;box-sizing:border-box;overflow-y:auto}.details-aside.is-mobile-open .mobile-aside-header{display:block;padding:0 0 8px}.details-aside.is-mobile-open .aside-card{margin:0 0 16px}}