.ticket-shell{display:flex;flex-direction:column;gap:16px;width:100%;height:var(--pane-h);margin:0 auto;box-sizing:border-box}.ticket-grid{display:grid;grid-template-columns:minmax(260px,300px) minmax(0,1fr) minmax(260px,300px);gap:24px;align-items:stretch;width:100%;flex:1 1 0%;min-height:0;height:100%}.ticket-workspace{display:flex;flex-direction:column;gap:1rem;min-width:0;min-height:0;height:100%;box-sizing:border-box}.ticket-workspace.is-empty{display:grid;place-items:center;height:100%;padding:32px;box-sizing:border-box}.ticket-header{display:flex;flex:none;justify-content:space-between;min-height:4rem;gap:.5rem;padding:.5rem;background:var(--surface-2);border:1px solid var(--border);border-radius:12px;box-shadow:0 1px 3px var(--shadow-low);box-sizing:border-box}.ticket-header-title{display:flex;flex-direction:row;align-items:center;flex:1;min-width:0}.ticket-header-title-group{display:flex;flex-direction:column;justify-content:center;min-width:0;padding-left:.5rem}.ticket-title{margin:0;color:var(--ink);line-height:1.35}.ticket-header-status{display:flex;flex-direction:row;flex-wrap:nowrap;align-items:flex-end;justify-content:flex-end;gap:16px;flex-shrink:0}.ticket-status-field{display:flex;flex-direction:column;gap:2px;min-width:0}.ticket-status-label{font-size:11px;color:var(--muted);font-weight:500;line-height:1;padding-left:12px}.ticket-status-field s-button{font-weight:600;font-size:13px}.ticket-priority-rating{display:inline-flex;align-items:center;padding:0 6px;height:28px;box-sizing:border-box;background:transparent;border:none;-webkit-user-select:none;user-select:none}.priority-star-btn{display:inline-flex;align-items:center;justify-content:center;width:24px;height:24px;padding:0;border:none;background:transparent;font-size:18px;line-height:1;color:var(--border-strong, #c9cccf);cursor:pointer;border-radius:4px;transition:transform .12s var(--ease),color .12s var(--ease)}.priority-star-btn:disabled{cursor:not-allowed;opacity:.6}.priority-star-btn:not(:disabled):hover{transform:scale(1.25)}.priority-star-btn.is-lit{color:var(--brand-gold)}.ticket-priority-rating.tone-urgent .priority-star-btn.is-lit{color:var(--brand-wine)}.ticket-priority-rating.tone-high .priority-star-btn.is-lit{color:var(--brand-gold-wine)}.ticket-priority-rating.tone-normal .priority-star-btn.is-lit{color:var(--brand-gold)}.thread-back{display:none;width:32px;height:32px;border:none;border-radius:var(--radius-sm);background:transparent;color:var(--ink);cursor:pointer;align-items:center;justify-content:center;transition:background .18s var(--ease);flex:none}.thread-back:hover{background:var(--surface-2)}.ticket-details-button{display:none}.ticket-brief-note{margin:0 0 16px;border-radius:10px;padding:14px 16px;background:color-mix(in oklch,var(--brand-agent) 8%,var(--surface));border:1px solid color-mix(in oklch,var(--brand-agent) 25%,var(--border));display:grid;gap:10px}.ticket-brief-note .ticket-note-header{display:flex;align-items:center;justify-content:space-between;gap:8px}.ticket-brief-summary{margin:0;color:var(--ink);display:-webkit-box;-webkit-box-orient:vertical;line-clamp:2;-webkit-line-clamp:2;overflow:hidden;text-overflow:ellipsis}.ticket-notes-header.is-expanded .ticket-brief-summary{display:block;line-clamp:unset;-webkit-line-clamp:unset;overflow:visible}.ticket-case-brief-grid{display:grid;grid-template-columns:1fr;gap:8px;margin-top:2px}.ticket-case-brief-grid div,.ticket-brief-evidence{display:grid;gap:2px;min-width:0}.ticket-case-brief-grid strong,.ticket-brief-evidence strong{color:var(--muted)}.ticket-brief-evidence{border-top:1px dashed var(--border);padding-top:8px;margin-top:4px}.ticket-brief-evidence span{overflow-wrap:anywhere}.ticket-communication-grid{display:grid;min-height:0;flex:1;height:100%;grid-template-columns:minmax(0,1.15fr) minmax(260px,.85fr);gap:24px}.ticket-main-column,.ticket-ref-column{display:flex;min-width:0;min-height:0;height:100%;flex-direction:column;background:transparent;border:none;box-shadow:none;box-sizing:border-box}.ticket-tab-email{display:none}.ticket-ref-body{display:flex;flex-direction:column;flex:1 1 0%;min-height:0}.ticket-notes-group{background-color:var(--surface-2);border:1px solid var(--border);border-radius:10px;display:flex;flex-direction:column;flex:1 1 0%;min-height:0}.ticket-composer,.ticket-note-composer{padding:0 1rem}.ticket-note-input-card{display:flex;flex-direction:column;border-bottom:1px solid var(--border);gap:8px;box-sizing:border-box;flex:none;flex-shrink:0;padding:1rem}.ticket-note-textarea{width:100%;border:none;outline:none;background:transparent;resize:none;font-family:inherit;font-size:13px;line-height:1.5;color:var(--ink);min-height:48px;max-height:180px;box-sizing:border-box;white-space:pre-wrap;word-break:break-word;padding:0 .5rem}.ticket-note-editor[data-placeholder]:empty:before{content:attr(data-placeholder);color:var(--muted);pointer-events:none}.ticket-mention-tag{display:inline-flex;align-items:center;gap:2px;font-size:12px;line-height:1.2;color:var(--ink);background:var(--brand-gold-bg);padding:1px 6px;border-radius:5px;margin:0 2px;-webkit-user-select:none;user-select:none;vertical-align:baseline;box-sizing:border-box}.ticket-note-composer-wrap{position:relative}.ticket-mention-menu{position:absolute;bottom:calc(100% - 10px);left:0;z-index:100;width:220px;max-height:180px;overflow-y:auto;background:var(--surface, #ffffff);border:1px solid var(--border);border-radius:8px;box-shadow:0 4px 14px var(--shadow-low, rgba(0, 0, 0, .12));padding:4px}.ticket-mention-item{display:flex;align-items:center;gap:8px;padding:6px 10px;border:none;border-radius:6px;background:transparent;width:100%;text-align:left;font:inherit;font-size:13px;color:var(--ink);cursor:pointer}.ticket-mention-item:hover,.ticket-mention-item.is-selected{background:color-mix(in oklch,var(--ink) 7%,var(--surface-2))}.ticket-mention-avatar{width:22px;height:22px;border-radius:50%;background:var(--brand-gold);color:var(--ink);display:flex;align-items:center;justify-content:center;font-size:10px;font-weight:600;flex:none}.ticket-note-footer{display:flex;align-items:center;justify-content:space-between;gap:8px}.ticket-note-at-btn{display:inline-flex;align-items:center;justify-content:center;width:30px;height:30px;border:none;border-radius:6px;background:none;color:var(--muted);font-weight:600;cursor:pointer;transition:all .15s ease}.ticket-note-at-btn:hover:not(:disabled){background:var(--surface-3);color:var(--ink);border-color:var(--border-strong)}.ticket-note-at-btn:disabled{opacity:.45;cursor:not-allowed}.ticket-source-link{display:inline-flex;align-items:center;gap:5px;color:var(--ink);text-decoration:none;font-weight:500;transition:opacity .15s ease,color .15s ease}.ticket-source-link:hover{text-decoration:underline;opacity:.75}.ticket-source-link svg{flex-shrink:0;opacity:.65}.ticket-thread{display:flex;flex-direction:column;flex:1;min-height:0;overflow-y:auto}.ticket-thread .ticket-empty-state,.ticket-notes-timeline .ticket-empty-state{margin:auto}.ticket-thread-list{display:flex;min-height:100%;flex-direction:column;gap:16px;padding:20px 20px 36px;box-sizing:border-box}.ticket-thread .msg-group{flex:none}.ticket-ai-typing{color:var(--muted);font-size:12px}.ticket-timeline-email{width:min(100%,420px);align-self:center;border:1px solid var(--border);border-radius:8px;background:var(--surface-2);padding:10px 12px;color:var(--ink)}.ticket-timeline-email--inbound{align-self:flex-start}.ticket-timeline-email--outbound{align-self:flex-end;background:var(--status-info-bg)}.ticket-timeline-email-header{display:flex;flex-wrap:wrap;align-items:center;gap:6px;color:var(--muted);font-size:11px}.ticket-timeline-email-header strong{color:var(--ink);font-size:12px}.ticket-timeline-email-header span:last-child{margin-left:auto;text-transform:capitalize}.ticket-timeline-email p{margin:6px 0 0;overflow-wrap:anywhere;font-size:13px;line-height:1.45}.ticket-email-bubble{display:flex;flex-direction:column;gap:1rem;padding:16px 20px}.ticket-email-bubble-subject{display:inline-flex;align-items:center;gap:1rem;color:var(--ink);padding-bottom:1rem;border-bottom:1px dashed var(--border)}.ticket-email-bubble-subject svg{flex-shrink:0;opacity:.7}.ticket-email-bubble-body{font-size:var(--text-sm);line-height:1.5;white-space:pre-wrap;word-break:break-word;margin-bottom:4px}.ticket-email-error{margin-top:4px;color:var(--status-critical-fg);font-size:11px}.email-to-row{display:flex;align-items:center;gap:6px;font-size:11px;color:var(--muted);padding:8px 12px;border-bottom:1px solid var(--border)}.email-to-label{font-weight:600}.email-to-addr{color:var(--ink)}.email-subject-input{border:none;outline:none;background:transparent;font:inherit;font-weight:600;color:var(--ink);padding:8px 12px;border-bottom:1px dashed var(--border)}.email-subject-input::placeholder{color:var(--muted);font-weight:400}.ticket-main-column .composer textarea{padding:8px 12px;max-height:40dvh;min-height:120px}.composer-actions{display:flex;flex-direction:column;align-items:center;gap:8px;align-self:flex-end;padding-bottom:2px}.email-collab-badge{margin-left:auto;display:inline-flex;align-items:center;gap:6px;font-size:11px;font-weight:500;color:var(--brand-wine, #8a2be2);background:var(--surface-2);padding:3px 10px;border-radius:999px;border:1px solid var(--border);animation:inbox-msg-in .2s var(--ease)}.email-collab-dot{width:7px;height:7px;border-radius:50%;background:var(--brand-wine, #8a2be2);animation:inbox-typing 1.4s infinite ease-in-out;flex-shrink:0}.ticket-internal-note{margin:0 0 16px;border-radius:10px;padding:14px;background:var(--brand-gold-bg)}.ticket-note-header{display:flex;flex-wrap:wrap;align-items:center;gap:7px;font-size:12px}.ticket-internal-note p{margin:0;font-size:13px;line-height:1.5;overflow-wrap:anywhere}.ticket-note-header span:last-child{margin-left:auto;color:var(--muted);font-size:11px}.ticket-activity-system{margin:20px 0;color:var(--muted);font-size:11px;text-align:center}.ticket-notes-header{padding:2rem .5rem;display:flex;flex:none;align-items:flex-start;justify-content:space-between;gap:12px;transition:border-color .2s ease,background .2s ease,box-shadow .2s ease}.ticket-notes-header.is-collapsible{cursor:pointer;-webkit-user-select:text;user-select:text}.ticket-notes-header.is-collapsible:hover{background:color-mix(in oklch,var(--ink) 2.5%,var(--surface-2));border-color:color-mix(in oklch,var(--ink) 12%,var(--border))}.ticket-notes-header-content{flex:1;min-width:0;display:flex;flex-direction:column;gap:4px}.ticket-notes-header-arrow{flex:none;display:flex;align-items:center;justify-content:center;padding-top:2px;color:var(--muted);transition:transform .25s var(--ease),color .15s ease}.ticket-notes-header:hover .ticket-notes-header-arrow{color:var(--ink)}.ticket-notes-header.is-expanded .ticket-notes-header-arrow{transform:rotate(180deg)}.ticket-brief-details{display:grid;grid-template-rows:0fr;transition:grid-template-rows .25s var(--ease),opacity .2s ease;opacity:0;overflow:hidden}.ticket-notes-header.is-expanded .ticket-brief-details{grid-template-rows:1fr;opacity:1}.ticket-brief-details-inner{min-height:0;overflow:hidden;display:grid;gap:10px;padding-top:0;transition:padding-top .25s var(--ease)}.ticket-notes-header.is-expanded .ticket-brief-details-inner{padding-top:8px}.ticket-notes-timeline{flex:1;min-height:0;overflow-y:auto;display:flex;flex-direction:column;gap:20px;padding:1rem 1.5rem}.ticket-notes-timeline-group{display:flex;flex-direction:column;gap:10px}.ticket-notes-timeline-date{font-size:12px}.ticket-notes-timeline-track{position:relative}.ticket-notes-timeline-line{position:absolute;left:7px;top:6px;bottom:6px;width:2px;background-color:var(--border, #e1e3e5);z-index:1}.ticket-notes-timeline-item{position:relative;padding-left:28px;margin-bottom:30px}.ticket-notes-timeline-item:last-child{margin-bottom:0}.ticket-notes-timeline-item.is-compact{margin-bottom:6px}.ticket-notes-timeline-dot{position:absolute;left:3px;top:2px;width:10px;height:10px;border-radius:50%;background-color:var(--muted, #8c9196);box-shadow:0 0 0 4px var(--surface-2);z-index:2}.ticket-notes-timeline-meta{font-size:11px;color:var(--muted);margin-bottom:4px;line-height:1.4;display:flex;align-items:center;gap:6px}.ticket-notes-timeline-meta strong{color:var(--ink);font-weight:600}.ticket-timeline-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);border-top-left-radius:0;padding:8px 16px;margin-top:2px;box-shadow:0 1px 2px var(--shadow-low, rgba(0, 0, 0, .04))}.ticket-timeline-card p{margin:0;font-size:13px;line-height:1.5;color:var(--ink);white-space:pre-wrap;word-break:break-word;overflow-wrap:anywhere}.ticket-timeline-noncard{font-size:13px;line-height:1.5;color:var(--ink);padding-top:2px;display:flex;align-items:center;gap:8px;flex-wrap:wrap}.ticket-notes-column .ticket-internal-note{border:1px solid color-mix(in oklch,var(--brand-gold) 35%,var(--border))}.ticket-composer-actions{display:flex;flex-wrap:wrap;align-items:center;gap:10px}.ticket-file-button{display:inline-flex;position:relative;overflow:hidden;align-items:center;min-height:32px;padding:0 10px;border:1px solid var(--border-strong);border-radius:6px;color:var(--ink);cursor:pointer;font-size:12px;font-weight:600}.ticket-file-button:hover{background:var(--surface-2)}.ticket-file-button input{position:absolute;width:1px;height:1px;opacity:0}.ticket-file-button:has(input:disabled){color:var(--muted);cursor:not-allowed}.ticket-file-names{min-width:0;max-width:260px;overflow:hidden;color:var(--muted);font-size:11px;text-overflow:ellipsis;white-space:nowrap}.ticket-empty-card{background:var(--surface-2);border:1px solid var(--border);border-radius:12px;box-shadow:0 1px 3px var(--shadow-low);min-height:calc(100dvh - 235px);display:grid;place-items:center;padding:32px;box-sizing:border-box}.ticket-empty-state{display:flex;max-width:340px;flex-direction:column;align-items:center;justify-content:center;gap:6px;color:var(--muted);font-size:12px;line-height:1.5;text-align:center}.ticket-empty-state strong{color:var(--ink);font-size:14px}@media(max-width:1599px){.ticket-shell.is-detail-view .ticket-nav-row{display:none}.ticket-grid:not(.has-selection){grid-template-columns:1fr}.ticket-grid:not(.has-selection) .list-panel{display:block;width:100%}.ticket-grid:not(.has-selection) .ticket-workspace,.ticket-grid:not(.has-selection) .details-aside{display:none}.ticket-grid.has-selection{grid-template-columns:minmax(0,1fr) minmax(260px,300px)}.ticket-grid.has-selection .list-panel{display:none}.thread-back{display:flex;flex:none}}@media(max-width:1100px){.ticket-grid.has-selection{grid-template-columns:1fr}.ticket-details-button,.ticket-tab-email{display:inline-flex}.ticket-communication-grid{display:flex;flex-direction:column;height:100%;min-height:0;gap:12px}.ticket-communication-grid[data-active-tab=email] .ticket-main-column{display:flex;flex:1 1 0%;min-height:0}.ticket-communication-grid[data-active-tab=email] .ticket-ref-body{display:none}.ticket-communication-grid[data-active-tab=email] .ticket-ref-column{flex:none;height:auto;order:-1}.ticket-communication-grid:not([data-active-tab=email]) .ticket-main-column{display:none}.ticket-communication-grid:not([data-active-tab=email]) .ticket-ref-column{display:flex;flex:1 1 0%;min-height:0;height:100%}.ticket-communication-grid:not([data-active-tab=email]) .ticket-ref-body{display:flex;flex:1 1 0%;min-height:0}}@media(max-width:768px){.ticket-shell{padding:0 4px 18px}.ticket-header-status{justify-content:flex-start}.ticket-case-brief-grid{grid-template-columns:1fr}.ticket-thread-list{padding:16px 14px 28px}.ticket-composer{padding:12px 14px 14px}.ticket-file-names{width:100%;max-width:none}}@media(max-width:650px){.ticket-header{flex-direction:column;align-items:stretch;height:auto;min-height:auto;gap:1rem;padding:.5rem}.ticket-header-title{padding-bottom:.5rem;border-bottom:1px solid var(--border)}.ticket-header-status{justify-content:space-between;flex-wrap:wrap;gap:8px}}